Frequently Asked Questions (FAQ)

Here are some helpful tips and advice for choosing, buying and caring for futons, latex mattresses and bed bases in the form of commonly asked questions. If you have a question that is not answered below please contact us.

FAQ Contents:

Q: What warranty or guarantee does Futonz provide?
Q: Does Futonz give a trial or test option?

Futon Mattresses

Q: What is a futon?

Q: What are the benefits of a futon?
Q: How long do futons last?
Q: Can I put my futon on any kind of slat base?
Q: Can I take the cover off?
Q: How do I clean my futon and care for it?

Q: Can my futon be reconditioned or refilled?

Latex Mattresses

Q: What is a latex mattress?
Q:
Can a latex bed help ease my arthritis or back pain?
Q: How long will a latex mattress last?
Q: Will my mattress need special cleaning or care?

Timber Bed Bases

Q: What is the wood used in Futonz bases?
Q: Do you use flexi-slats?
Q: How long will a wooden bed frame last?

Custom Made Beds and Modifications

Custom made beds

Materials

Organic latex

Guides and Detailed Information

Considerations when choosing a bed

Sleep Allergy Guide - opens in new page
Bunk Bed Guide
- opens in new page
Baby and Child Bed Guide - opens in new page

 


 

FAQ

Q: Does Futonz give a warranty?

A: Futonz absolutely stand behind the quality of all our products. Our futon mattresses have a 5 year warranty on materials and workmanship. Our bedside tables, bed frames and latex mattresses have a 10 year warranty for materials and workmanship.


Q: Does Futonz give a trial or test option?

Yes! We offer a one week trial guarantee on our entire standard range of products. This means you can actually sleep on your chosen bed to be sure it's perfect in practice, and be certain you can get a complete refund for the product if you are not completely satisfied.

This trial promise includes sharing the freight costs: if you have paid for delivery, we will pay for return freight to our workshop.

The 7 day trial is extended to everything priced on this web site in the full price list and itemised on the pages. We cannot offer trials on non-standard bed sizes, modified beds and products, and custom designed beds as detailed under 'custom made beds'.

Top ^

Futon Mattresses

Q: What is a futon?

A: Futon refers to bedding traditionally used in Japan and Korea, where they are still extensively used and popular. 'Futon' is the phonetic English of a Japanese word which means 'bedding'. It is written as 布団, 蒲団or ふとん in Japanese, and 후톤 is the Korean equivalent (very similar pronunciation). Traditionally, futons were made of natural raw cotton, wrapped in a cotton sheet. Modern futons still use raw cotton with a cover made to fit that is tied or zipped. Western futons supplement the natural raw cotton with other materials such as wool or latex.

At FUTONZ we use 'futon' to mean any mattress that containing layers of raw cotton. This includes our Traditional Futon, made completely from natural raw cotton, as well as our modern Futon Range. Our modern futons all have an outer layer of wool fibre, then two thick layers of natural cotton. It is the middle or 'core' material that makes the density different; giving the soft, medium or firm feel.

The centre of our Latex Core and Latex Wool futons have a 50mm layer of 100% pure and organic natural latex. Our Firm Futons have a dense 'Inovafibre' centre, which is a 50mm layer of densely woven polyester fibre. This is a resilient, long life material providing a solid yet light centre. A soft 'Inovafibre' is used in the middle of the medium futon. This is a light and fluffy layer of woven polyester that retains its thickness and volume while remaining soft and pliable. Our natural cotton covers are made from 'dessuti' fabric: a durable, light cotton canvas material (100% cotton).

We make custom futons to unique specifications, so if you have a dream combination of materials, a need for an extra long bed, or want a special shape like a window seat for a guest bed, then we can help. See 'custom made beds' for more information.

Futons are very different in feel and materials compared to our Natural Latex Mattresses which are all made from pure latex rubber and do not contain cotton.

Here are some more sites with information about futons:

Top ^

Q: What are the benefits of a futon?

A: Futons have many benefits:
  • The qualities of natural fibres:
    Insulating - warm in winter; cool in summer.
    'Breathing' - allowing air to flow through the fibres.
    Natural - healthy, non-toxic materials

  • No metal - free of electro-magnetic stress - wooden slat bases, futons and natural mattresses create a sleeping environment free from electro-magnetic conductivity.

  • Good postural support - the combination of solid slats and layers of natural fibres provides a very stable bed substance. This provides secure support for a healthy spine while you are sleeping, and is the best bed for back pain in some conditions.

  • Versatility - with timeless natural style, futons and slat beds are readily adapted to a wide range of sleeping styles and traditional to modern decors.

  • Easy to transport and store.

  • Environmentally friendly - FUTONZ slat beds are manufactured using only New Zealand grown plantation timbers. We do not use native timbers, nor do we use imported rain-forest timbers. Our slat bed bases are finished in environmentally friendly natural oils and waxes.

  • Attractive and cost effective bedding choice - any combination of FUTONZ futons or natural mattresses and slat beds offer excellent value for your money and will compliment your décor with the natural elegance and style of wood and natural furnishings.

Top ^

Q: How long do futons last?

A: A futon can last as long as a conventional mattress, given the correct maintenance i.e. used on an appropriate slat base and turned regularly. As a rule of thumb, expect a futon to last 5-10 years. After this time futons can be reconditioned to an as-new feel.

Top ^

Q: Can I put my futon on any kind of slat base?

A: Our solid slat base design is suitable to use with any futon except our Traditional futon. If you have an existing frame you would like to use with a futon, please contact us for suitability or custom options.

Please refer to futon specifications for recommendations regarding mattresses compatible with flexible slat bases.

Top ^

Q: Can I take the futon's cover off?

A: We provide outer Futon Covers that can easily be taken off and washed.

Please don't take off the inner futon cover - the tufted one with ties. The layers of natural fibre from which Futonz futons and natural mattresses are made, are encased in a 100% cotton 'shell' which is then zippered closed and hand tied (tufted) to complete the futon. It is not intended as a removable cover. It is designed to be easily reconditioned in the future, a quick and cheap procedure - but one best undertaken by us. If you have any questions please contact us.

We make removable, machine-washable protectors and coloured Futon Covers.

Top ^

Q: How do I clean my futon?

A: To clean, treat your futon as you would any other mattress. It can be surface wiped with a slightly damp cloth, but never wet through or soaked. You can protect your futon with a removable woollen mattress protector that can be taken off and laundered.

Futons require turning at least once a week to air the mattress and maintain the cotton loft. Traditional futons are best rolled or turned every morning.

A futon's loft can be invigorated by putting the futon in the sun for a few hours on a dry day.

Most of our futons have a special ‘core’ or middle layer to customise softness or density, and which will last for years (the latex core can be used for over 30 years). Cotton settles naturally over the years and gradually becomes firmer, which should be anticipated when choosing a futon type. We can return futons to a softer feel through reconditioning (covered immediately below).

Top ^

Q: Can my futon be reconditioned or refilled?

A: Futons can be cheaply and quickly refreshed, usually by supplementing the loft with extra cotton. Sometimes a new cover is required. Please contact us and we will be able to help with your specific futon.

Top ^

Latex Mattresses

Q: What is a latex mattress?

A: We use 100% pure, sustainable, organic latex in all of our Latex Mattresses. Latex is made from organic rubber milk sap, sustainably tapped from Hevea Brasiliensis rubber trees, a truly renewable resource grown in plantations. The latex milk is expanded and aerated in a vacuum chamber, and then heat cured to make a product that can last over 30 years with reasonable care.

Our latex mattresses are made from different densities and thicknesses of latex to provide varying comfort and support levels. This latex is then wrapped in a quilted fabric cover which has pure wool in the quilted pockets for insulation, heat distribution and air circulation.

Organic latex is an amazing 'super' material: naturally produced and perfect for sleeping on. We have tried synthetic alternatives but they do not perform as well as latex. You be confident in the quality of your Futonz latex mattresses because we guarantee them with a ten year warranty on materials and workmanship.

Here are some more sites with information on latex mattresses:

Top ^

Q: Can a latex bed help ease my arthritis or back pain?

A: Pure latex beds have excellent postural and weight support properties. This means they contour to the sleepers body shape without sagging. Unlike spring mattresses, the density of latex is consistant and 'self-supportive' which promotes a horizontal or 'level' body alignment. Orthopaedic doctors and chiropractors often recommend latex beds and many people have given us great feedback about how our beds have eased a variety of aches and pains. If you think your current mattress is not contributing to your well being and health, we can suggest what mattress variables may best suit your personal requirements, and we offer a free trial.

Top ^

Q: How long will a latex mattress last?

A: With normal care, our latex mattresses can provide over 30 years of great sleeps. Pure latex rubber is an extraordinary material, which keeps elasticity and density over long term time and use.

Q: Will my latex mattress need special cleaning or care?

A: Good sleeping environments are warm and dry. Our latex mattresses perform perfectly in this kind of environment. Even in humid conditions latex mattresses are very good. Latex is bacteriostatic, which means it is naturally free and resistant to mould. Wool is warm and dry in winter, and cool in summer. Wool regulates humidity, allows air circulation and 'breathes' well. This means moisture does not build up while sleeping which gives a dry, fresh sleeping environment.

Our latex beds may help people with allergies or breathing problems caused by dust or synthetics (like asthma aggravated by dust mites), this is because latex has a long life without degradation, and because dust mites are unable to live in the latex.

Latex mattresses do not require turning. The density of pure latex is not effected by temperature, which means the mattress support and comfort remains consistent throughout the year.

Top ^

Timber Bed Bases

Q: What wood is used for Futonz bases?

A: Futonz uses timber grown sustainably in New Zealand renewable plantations. Our pine bases are made from Pinus Radiata, a strong flexible wood with a broad clear grain. All of our king size beds (even the macrocarpa ones) have a pine centre rail for optimum strength. Our macrocarpa bases use Cypressus Macrocarpa, a slower growing wood that provides a very durable finish in a beautiful warm hue, and has a fine grained texture. We coat the wood with natural Haarlem oil (also called Danish Oil or Tung Oil) to help protect it from scratches, dirt and tea cup stains.

Top ^

Q: Do you use flexi-slats?

A: We do not usually recommend flexi-slat bases.

However, we do sell a variety of different flexi-slat bed systems including rubber pockets, plastic caps, tensioner slats and plastic sliders, and laminated beech slats - usually to replace worn or broken flexi-slat systems.

We often replace worn flexi-slat systems with 'fixed slat rolls'. If you are concerned about worn out flexi-slats, find your bed is sagging (due to weak flexi-slats), has too much 'give' or is uneven, we can usually reconfigure your base with fixed-slats made from natural pine.

Slat Rolls
Single
90x200 cm
Double
135x200 cm
Queen
150x200 cm
King
165x200 cm
Super King
180x200cm
Price 150 190 210 230 250


(Tip: you can tell if your flexi-slats are the cause of a sagging bed by putting your mattress on the floor for a night's sleep. More comfortable? Perhaps it's time to replace your flexi-slats).

Our latex beds work perfectly well on flexi-slat bases, however, we do not recommend flexi-slats as we believe they mitigate some of the advantages of natural latex mattresses. Most significantly, they introduce a sag into the bed due to the flexi-slats bending under body weight. Without flexi-slats, the correct choice of latex mattress provides a stable and flat surface at whatever density is most comfortable for you without sagging. A key quality of a comfortable bed.

Top ^

Q: How long will a wooden bed frame last?

Our wooden frames come with a ten year guarantee on materials and workmanship. However, if the base is treated with care it will last for decades.

Top ^

Custom Made Beds and Modifications

Custom made beds

Please let us know if you have any preferences, special requirements or other modifications you would like in your bed. We make the futons, latex mattresses and slat bases here in our workshop, so we are able to offer some flexibility and customisation.

  • Sizes and Thickness. We can extend or reduce our standard sizes of mattresses and most bases to fit your requirements. This includes: lengthening mattresses and bases; reducing the height of bases from the ground, or extending the height of the bases legs within design tolerances; making specially shaped mattresses for motor homes or boat cabins.
  • Materials. We are able to make mattresses in a combination of materials you choose. This could be all natural materials (no synthetics); extra latex (firmer); extra wool blend (softer); or a modification of the type and amount of latex in a standard mattress to your preference.
  • Cover. We have a range of breathable covers from flexible bamboo to natural cotton that accommodate most sleep preferences. We can use the cover material you provide to encase a mattress of your choice. We strongly recommend a breathable fabric with a moisture and air permeable under layer to ensure a fresh and dry sleep environment.

We are happy to discuss any potential options with you, and advise on the materials and design to best suit your sleep preferences. Please note: for custom bed designs payment is required in full upon order, and we cannot offer a trial period.

Materials

Organic Latex

All the latex in our futons and latex mattresses is 100% organic latex. We have researched and specially selected a plantation in Sri Lanka that follows sustainable and organic growing practices, and does not use synthetic additives or fillers in the production of their latex. We are more than happy with the quality of the latex they provide, and are happy to support eco-friendly, ethical and developing businesses.

Organic Wool

Organic wool is available for special orders. It is 100% natural and does not contain chemicals or fire retardants. However, it compresses faster than poly-wool blend so we do not recommend it in the futon mattresses for most people.

Wool and Polyester Blend

We recommend a poly-wool blend of 40% poly and 60% wool for use in futons. We find this gives the best balance of long-lasting thickness with the natural temperature and moisture regulation of wool. Wool without a poly blend will compress and eventually felt (mat).

We have been asked by customers how they can tell what is in their futon. This video may help.

Guides and Detailed Information

Considerations when Choosing a Bed

It may be stating the obvious, but we suggest you choose the kind of mattress that you are most comfortable sleeping on, unless a medical practitioner has given specific advice. Firm is not always better for health or back pain. Soft is not always more comfortable throughout the night. Peoples' mattress preferences often change over time.

Make sure you buy from a retailer that will let you take the bed home to try, and return it for a refund or swap if it's not suitable. Trying a bed for 10 minutes in a showroom is quite different from a whole night's sleep.

Futonz offers a 7 day trial on our entire standard range.

Chiropractors and orthopedic surgeons regularly recommend either futons or latex mattresses (for different reasons) for muscle, joint or back pain. The most frequent cause of back pain seems to be caused by a bed that's sagging in the middle, but if you have sleep discomfort we recommend asking a specialist what kind of mattress is most likely to help you before deciding on one.

If you buy from Futonz you can be confident that you will get:

  • An amazingly comfortable bed!
  • Best value for money (for the quality and amount of materials we use, and workmanship, we keep our prices the best in New Zealand)
  • Top quality materials (Organic latex, Natural Cotton, NZ grown pine and macrocarpa timber)
  • Peace of mind with a 5 year or 10 year guarantee

Latex mattress and slat frame bed showroom, Auckland, New Zealand

 

 

 

 

 

 

Image: Futon and latex mattress at the Futonz showroom.

 

Sleep Allergy Guide

Bunk Bed Guide

Baby and Child Bed Guide


These guides open in another page.

 

Top ^